**Terms & Conditions:**

1. The issuance of certificates or statements of results is the sole responsibility of SETA or QCTO. The process typically takes 3–6 months and is subject to various factors, including load-shedding and SETA/QCTO processing times. Should this timeframe be exceeded, learners will be informed of the reasons for the delay. Please note that delays may occur due to SETA operations, especially during their closure from mid-December to mid-January.

2. Tshifaro Institute shall not be held responsible for any delays caused by SETA/QCTO under any circumstances or for any resulting damages or inconveniences that such delays may cause to the student.

3. If you fail to complete the course for which you have enrolled, you may not transfer, assign, or give it to another person. (T&Cs apply.)

4. No company or individual may cancel a course on behalf of an enrolled employee, whether assignments have been submitted or not. Any internal company issues will remain the responsibility of the company or individual.

5. All course materials and content are protected by copyright and are strictly for the use of enrolled learners. No course material or part thereof may be used for company advantages or personal use. Legal action will be taken against offenders.

6. If you submit your portfolio or assignments to an incorrect address, Tshifaro Institute will not be held responsible.

7. Due to the nature of our services, there will be **NO REFUNDS**. These services cannot be returned, and therefore, refunds are not applicable.

8. If you do not submit your portfolio or assignments, Tshifaro Institute and its associates will not be held responsible.

Tshifaro Institute reserves the right to update these Terms and Conditions at any time. The updated version will be available on our website: [www.tshifaroinstitute.co.za/terms-and-conditions](www.tshifaroinstitute.co.za/terms-and-conditions).

By completing our online enrollment form, you agree to the Terms and Conditions of Tshifaro Institute.